If you remember in part one of this epic mini-series, I related the woeful tale of a boy – his XBox – and the red ring of death.
And even though at the time it was unfathomable, I was able to find Salvation that night from the most unlikeliest of places – Best Buy.
I say unlikely because as time has gone on, I really have started to dislike Best Buy which is a complete 180 from my initial opinions of the place.
And perhaps it was because of my opinions that I was afforded such a great outcome! Though I wonder what you kids would’ve done in my situation…
XBox No Worky
So at this point in the story, I have a busted 360 with the infamous Red Ring of Death. Thankfully though, when I first bought the 360 I pretty much knew this would happen despite forums telling me they had fixed “the problem” in the newest boards so I bought one of the Product Replacement Plans which ensured that when my XBox went bad, I could just go and swap it for a new one. Sure it cost $60, but I thought it was well worth it because I couldn’t be without my system for more than a day. I mean, let’s be honest.
The Trek to Best Buy
So after destroying my house looking for my warranty, I finally found it and made my way with my neatly packed system and cables to my local Best Buy not knowing really what to expect. Luckily when I got there, I was the only person in the customer service line so I got “help” pretty fast. The guy who helped me looked everything over and said “No problem” to the whole thing but that unfortunately they didn’t have any more 360s in stock. BUT he said I could upgrade my system to the Elite and pay the difference… OH and of course I had to get a new warranty since my current one wouldn’t transfer. *rolling eyes*
At this point I’m pretty distraught and I leave the broken Box at customer service so I can walk around the video game section and go over my options. On one hand I could buy an Elite and get a lot more storage space, and get a cool lookin’ Black XBox but have to pay $100 difference PLUS $60 in another warranty. OR..
I could pick up one of the freakin’ XBoxs they had in the store that the customer service guy had just told me they were out of!!!
The Tables Turn at Customer Service
Back at customer service, I give them the new XBox and the guy basically says, “Oh, they must’ve just got some in”. *sigh* He starts to really go through the Xbox Box I just brought in and then pipes up with “So I you didn’t bring your controller, your headset…” I couldn’t believe it. And with work, there was NO CHANCE I’d find time to come up to do this again. So I just say, “Do I really have to go home and get that stuff?” And thankfully he said he’d just take it from the new box.
This is where things get interesting.
It’s now 8:30, 8:45pm and the store is closing in 15 minutes. Obviously the last thing that this guy probably wants is people in his line. So what happens? 4 more people jump in behind me, one or two of which has an XBox also. I can see him getting a bit twitchy and trying to hurry things up so long story short he completes the transaction and starts to send me on my way. At this point it donned on me,
He never removed the new controller and headset from the box.
What just happened here? Did he hook me up? Or did he just make a mistake. Honestly, I didn’t stick around long enough to find out as I basically ran out the store! So not only did I get a brand new working Xbox, but an extra controller and an extra headset.
Would you have honestly said something?
That’s my question. With me, I have a lot of history with Best Buy. My family has shopped there for years and especially now they do everything in there power to nickel and dime you on purchases by offering up “Geek Squad” services which they charge the computer illiterate an arm and a leg for. Plus – I worked for the store on two different occasions, was stiffed on my employee discount for the majority of my second and was rep remanded for helping customers out of my section. Obviously, I have more than enough ways to rationalize the decision I took.
So I’ve been straight with you – What would you have done?