Comments on: iContact Review

By: Scott

Scott — Wed, 25 Jan 2012 19:58:34 +0000

I seriously just experienced one of the most unpleasant, worthless, waste of time live chat sessions in my life with a tech named Shan at iContact. If you use start a live chat session with iContact and Shan’s name pops up, save yourself time & frustration by just ending the session immediately. What a joke.

By: client

client — Thu, 22 Dec 2011 11:45:47 +0000

Export my database clients (that I have for years!!) to icontact – sent 1 email. Result: all yahoo emails icontact sent them to DO NOT CONTACT and NEED RESUBSMISSION … Pending Confirmation to be more exact … And it’s half of my list (many thousands …)
I have sent email to them like they said and verified this – few answered and some emails I have testedd entered to spam (they said because of few text).
After that – anything I have asked – 0 support !! but the money entered in their accounts for many months and still no answer to my request to let me use my yahoo emails ….
I have sent an email to send me at least my database saved in their platform and they haven’t yet answer !!
This is no way to treat a client who puts in your pocket thousands of usd !
I will post this non-stop until they will understand that this is not a way to treat a client who is trying to resolve his needs calmly and you don’t care !

By: Penny

Penny — Wed, 21 Dec 2011 23:43:21 +0000

I have been using iContact for three years now, and I can attest to the poor quality. The only reason I continue using it is because I have become accustomed to the interface and have a photo library stored there. There are weird quirks in the program that IT insists they can’t replicate, and they frequently have problems with their servers that delay delivery.

I used Constant Contact for a few months because they have an event management component, and I never once experienced any problems.

By: greg borton

greg borton — Fri, 09 Dec 2011 15:22:46 +0000

This week I started the iContact Free Trial, spent some hours getting my email ready, and then they refused my email list – one that is completely clean and consists of contact that I have been dealing with for 4 years. They were rude smarmy about it. “Please prove to me this person let’s you send them email”. This is utterly unacceptable behaviour. If they have a peculiar standard for an email list, then they should test it up front and not waste our time

I talked to two other services – ranked in the top 3, and they had no problem with the list at all. I’m now using one and their software is in fact slightly better.

The iContact folks are a joke unless you meet some unknown purity specs.

By: Rick

Rick — Fri, 02 Dec 2011 04:47:48 +0000

@Jackie,

This is possible with any email service so long as the full article is on a independent web page. If you do not have an independent page on your own website, then you could accomplish this with iContact using two messages and the publish social archive link. After you’ve published the original newsletter to the archive, you can then link to it from a secondary message (send the first one to a test list of yourself, link the second to the original…second is summarized version). It’s not incredibly efficient, but nonetheless it is possible.

By: Jackie

Jackie — Thu, 01 Dec 2011 21:08:21 +0000

I wanted to know if anyone knows if icontact has the option of inserting the “click to view full story” link. I currently use constant contact and it does not have that link, I find it very annoying.

By: kevin

kevin — Tue, 15 Nov 2011 22:50:27 +0000

wow, worst ever! I tried to sign up and their server said there was a glitch and to resign up. I tried and it said I could not use the email address because it was taken. I called and they acknowledge their sign up process has glitches every so often told me that they couldn’t delete the email address out. It would take too much of their time to search for the email address and delete it out even though it’s a problem on their end. They said I would have to go out and get anew email address and try to sign up again. I told them my customers won’t recognize my new email address and that would cause more spam reports etc.
Their solution was I just had to get a new email address.

Of course after I get a lot of SPAM complaints which would be their fault to start with by forcing me to get a new email address, they would probably freeze the account.

Not a good company to get involved with.

By: Bill

Bill — Sun, 06 Nov 2011 16:03:25 +0000

Icontact is a horrible service. Our list of 20000 was frozen due to 70 complaints. This list had been mailed to many times over the previous two years. They then removed all aol, yahoo, microsoft, and comcast addresses from the list requiring them to re-opt in. These were all addresses of customers. They would “allow” me only one email to complete the re opt in process. Only addresses that re opt in from one email could be unfrozen the rest permanently removed. I am losing over 7000 addresses from a 20000 list because of 70 complaints. It would seem reasonable to me to remove the complainers not all addresses that come from the same domain as the complainers. Can anyone suggest a new provider? Stay away from iContact don’t get stuck there like I did.

By: Celia

Celia — Thu, 06 Oct 2011 17:44:47 +0000

They are scammers, I pay $300 dollars and I never could use my service.
A message appear about icontact wanting to contact me, they never contact me and when I try to contact them they never answer.
I ask for a refund, and guess what? They never answer me.

By: sherry perry

sherry perry — Thu, 14 Jul 2011 03:37:59 +0000

icontact is a horrible service. They have next to no security which opens up your contacts to spam delivered from them with your name on it – so much for email marketing campaign. HORRIBLE SERVICE.