Comments on: iContact Review

By: Bush Mackel

Bush Mackel — Tue, 29 Jun 2010 09:33:43 +0000

@Alan – Ha ha, I really can’t believe this thread is still alive and still top ranked either! I just checked my Analytics stats and it accounts for nearly 10% of all my traffic on this blog. Crazy huh? What’s even crazier is that this a 3 year thread!? I didn’t even notice until now. Boy how time flies.

And kudos to you for still answering iContact e-mail. I’ve been in similar spots where I feel.. Responsible, or guilty in regards to customer service issues w/ companies I’ve worked at in the past… Where they don’t do what they should in assisting their customers and you know that you might be the only one who actually gives a damn.

Hopefully you’re getting a LITTLE bit of satisfaction helping these ppl out in any small way that you can. (#):)

By: Alan Underwood

Alan Underwood — Thu, 17 Jun 2010 16:21:54 +0000

@Bush – I really can’t believe this thread is still alive and still top ranked for “iContact sucks” …

Three years after I left iContact, I still get email from people desperate for help with iContact, and while I unfailingly answer them, it makes me kind of sad. I loved that company while I worked there, and I really wish that they had done better by their customers.

I just wanted to say that my offer is very much still open: alanunderwood at gmail dot com. I answer my email promptly and I do still talk to iContact executives (although I probably won’t contact them about these issues, just to say up front).

By: Bush Mackel

Bush Mackel — Thu, 27 May 2010 12:51:08 +0000

@Bill in LA – Thanks for the comments Bill. As you can see from this post, your complaints are right in the middle of what everyone else has experienced. But just because their customer service and procedure is terrible, I’m not sure that makes them FRAUD. (Jus sayin’) But then again, if they say “You can e-mail 900 clients” and then you can’t… That’s a little fraudy. (#);)

By: Bill in LA

Bill in LA — Thu, 27 May 2010 02:02:52 +0000

I signed up to use for sending to my 900 past clients rather than continue using MS Outlook. Thought I would save time. They “flagged” me for potential spam, sent email asking me questions, I responded within an hour, no response to support requests for 2 days, no response to request for refund. FRAUD, do not use.

By: Will Kaydos

Will Kaydos — Sat, 13 Feb 2010 18:30:29 +0000

I am quite computer-proficient and have found iContact to be anything but user-friendly and easy to use. Once you manage to work your way through it a few times, it is OK, but it still has some shortcomings and leaves out some features that I think any good email service should provide. Customer service is spotty: sometimes you get answer and other times you get an excuse or are told “that’s the way it is.” I also had one incident where they claimed to have sent my message to my contacts, but I verified maybe 60% were not sent. This wasn’t deliberate – some kind of system error happened, and their system could not detect that the messages were not sent. I also had problems with them not returning phone calls and slow system response. Overall, their performance makes me feel like they started business last week and are learning as they go.

By: Bonnalicious

Bonnalicious — Mon, 14 Sep 2009 15:56:56 +0000

I reviewed several EMSP’s for clients and decided that iContact was one of the easiest to use, with powerful deliverability.

However, they DO shut folks down at the drop of a pin, and then fail to get back to them when they try to close the account – resulting in months of bills for an account that’s not active anyway . . . very bad business practice.

By: Sharad

Sharad — Sat, 29 Aug 2009 03:41:26 +0000

Wow – I just wanted to say thanks to everyone for sharing their experiences. I am looking for a provider and was quite close to signing up with these guys but will try out the other links suggested.

My main surprise is that iContact themselves have not come into this thread and done a bit of a PR work.

Thanks everyone!

By: Real finance and moneymind

Real finance and moneymind — Tue, 11 Aug 2009 17:50:55 +0000

mhh very busy people

By: Xarsis Mendoza

Xarsis Mendoza — Tue, 11 Aug 2009 16:36:38 +0000

Just checking in on this thread for follow up posts

By: Paul Ellis

Paul Ellis — Sun, 21 Jun 2009 16:53:56 +0000

Is anyone having problems with iContact not being able to deliver emails to yahoo accounts? iContact told me a story that it was because of new iContact servers not coordinating with Yahoo. I have resent a new email blast and 99% of yahoo emails “bounced”. I am sure that eventually thes names will automatically be removed from iContact database after 5 bounces. Then I will have lost customers who want to receive our communications. Any ideas, comments, experiences, thoughts?