Aug 22
coComment Apologizes?
We all know that coComment was once heralded as the blogger’s ultimate schmoozing tool. But since then, excitement has definitely wained as users have experienced disappointment after disappointment.
Execution with coComment has been less than stellar because of the myriad of problems the plugin has produced including comments going unrecorded, and web forms failing to execute.
coComment : “We’re Sorry!”
After Mark’s post Smackdown: co.mments vs coComment, I was thinking that’d he be the first to post this, but maybe I’m the only special one who got this e-mail. *WINK* Here’s what the e-mail said:
Dear coComment User -
Firstly, an apology. The upgrade of coComment to Version 2.0 Beta has been difficult and I know that, as users, you have been inconvenienced. We are sorry and promise not to do it to you again.
As well as the usual teething troubles and unexpected bugs, we experienced a database corruption which made coComment increasingly slow and unresponsive to requests. We believe that we do now have the bugs ironed out and that the service should be faster and more reliable than before the upgrade.
However, if your experience differs please do let us know and we will resolve it for you.We have also had a lot of feedback on the design and its usability. We have, in response to many comments, reverted conversation display to the old ‘accordion’ style within the MyConversations framework and the client to the previous version. The ‘new’ client, which appears on websites to allow you to control coComment, is now only activated when you use the Sidebar viewing mechanism. We will give you the option as to which client to use, with the default setting being the less ‘intrusive’ version.
This is still a beta product . the final version will be released September 24th . so we are completely open to feedback on usability/functionality/design/look and feel. Please let us have your comments/concerns and we will respond.
Once again, our apologies for the difficulties. We believe very strongly in the future of the comment space and coComment 2.0 is intended to take the state of the art a long way forward. In trying to do so much, in one step, we created problems for you and ourselves. We will not, in future, shy away from developing the product to move it forward BUT we won’t try and do quite so much in one go !
Please feel free to email us personally with your feedback/comments and thank you for your patience and understanding.
Best regards,
Matt (CEO) – matt@cocomment.com
Nicolas (CSO) – nicolas@cocomment.com
Christophe (CTO) – christophe@cocomment.com
Kristina (VP Marketing) – kristina@cocomment.com
Giving it Another Whirl
Now I’m not gonna lie. I’ve had coComment turned off for a while now ’cause I just got sick and tired of its crappy performance. BUT, I applaud coComment for writing this very humbling e-mail and I think it’s going to have me checking out the plugin again. Here goes nothing!
August 22nd, 2007 at 3:00 pm
I turned it off less than a week after I installed it. I don’t plan on using it anymore.
August 22nd, 2007 at 3:43 pm
@Opal T – Was it because it was workin’ all crappily and such?
August 22nd, 2007 at 4:29 pm
I’m a recent convert to Co.mments, although I don’t like that the IE Bookmarklet doesn’t work on 6.0 and I do most of my commenting from work, so I can’t really track comments.
It is definitely preferred over CoComment though, despite the “improvements” they have made.
August 22nd, 2007 at 4:44 pm
You beat me to it, buddy. I got this e-mail too and had planned to write about it
I suppose I could give them another try and see if it has improved any.
August 22nd, 2007 at 7:10 pm
VERRRRYYYYYY Slow loads I’m on a customized 17 MBP for goodness sake. I knew it was not my computer…
At times it wouldn’t let me comment on a blog, constantly shutting down, I finally shut it down and realized I really don’t need oscomment I can use GoogleAlerts to see every place I comment. If I want to do that.
I got the email also when they sent it out.
August 22nd, 2007 at 9:35 pm
I uninstalled it two days after I installed it. Not even worth the effort. Nice idea in theory, like Communism.
August 22nd, 2007 at 10:49 pm
Bush, there’s an award for you over on my blog. Sorry that it comes with flowers and a shoe.
August 23rd, 2007 at 12:38 am
Hey buddy, thanks for the mention. Yeah, I got the email, too, but I guess it was a few days after I posted it. And with this being a crazy week at work, well…you know how that goes.
August 23rd, 2007 at 8:16 pm
@Kyle – Thanks for the thoughts.
@Mike – Sorry if I stole the post buddy!
@Opal T – Yep, that’s about what I figured.
@Angela – Wow. Your comment made me sit back in my chair and just laugh. (#):)
@Tish – Flowers and a shoe huh? That uh, sounds like it has me written all over it. *nervous grin*
(#);)
@Mark – Don’t remind me “how that goes”. I’m taking the day off tomorrow though so at least I have that. *nod*