Jul 15 2010
Me and the wife were lucky enough to get into a small townhouse about two years ago now. Even though price-wise it wasn’t the BEST time to move, it certainly wasn’t the worst and in regards to our burgeoning family, we certainly needed the space. All in all, I think we are pretty content with our decision to buy.
Fast forward to today and while we like our little house, there are a lot of things we don’t like about it including how energy inefficient it seems to be. Add to that our complete disdain for our current windows and we were all about hearing what Power Windows and Siding had to say.
Power Windows and Siding Came a Knockin
It all started when somebody came to the house knocking on our door saying that their company was giving out free estimates on windows and that they would put the estimate in writing and would be honored for a year. I’m pretty sure we had gotten one of these guys at the house before and shirked them off, but for some reason we decided to give them a try this time. (I think it was because he said the estimate would only take 10 minutes). So we scheduled the appointment for that Saturday, didn’t think too much more of it and said goodbye to that guy.
A Very Good Presentation
That Saturday at 2pm, the representative from Power Windows and Siding came to our house to do the estimate. I won’t divulge the guy’s name but he was a really nice decent looking dude who went on to do probably an hour or two just straight presentation on the windows… And the presentation was good! He brought out lots of cross sections of the windows to show how they were made, real estimates from local competitors on the windows, he brought out the windows themselves, did a heat demonstration, discussed the company.. Again, it seemed really thorough and after the presentation alone it was hard to not want to buy the windows esp as how we can barely move the windows we have installed now.
Into Hour 3 or 4…
At about the hour 3 or 4 mark, we finally started talking about price. I think for 12 windows we were quoted a price of a little over $10K but don’t hold me to that. Now that price also came with a FANTASTIC double lifetime guarantee that covered the windows from ANYTHING. All acts of god, the kids, even if I locked myself out and broke a window to get back in. Being assured that we would never have to spend another dime on our windows and that we’d be saving some money on our energy bill was looking really attractive. BUT, we’re not millionaires and we concluded that $10,000 was just too far out of comfort zone. It was at that point that negotiations REALLY started as this guy would not take “no” for an answer.
The Estimate – 5 Hours of My Life Gone
It should also be pointed out that when we scheduled this appointment at 2 so that we could talk to this guy while the kids were down for their naps. Since then, the kids went down for their nap, got up from their nap, and we were all trying to just get some food. I had played a game of basketball before this and I was DYING. Every time the rep offered us a new lower price, he gave us some privacy to let us think about it but it was never “Here’s my phone number, think about it for a day”. At one point he even said, “Oh no problem! You two think about it – I can hang around.”
Now if this guy wasn’t absolutely charming and nice to talk to, I would’ve wanted to kill myself and that line wouldn’t've have flown. But don’t think I didn’t know what was going on either – It was quickly apparent that these Power Windows and Siding reps were trained to NOT LEAVE THE HOUSE hence him being at my house 5 hours after the presentation started. Adding to the pressure of everything is that all his reduction in prices were only available “that day”. But whatever… Sales guys are sales guys and I was pretty sure they’d find it in their heart to honor these one day prices two months down the road.
But after more talks, we finally got the guy down to roughly $9000 and with tax credits and their stuff I think it came down to $7500 which WAS in our wheelhouse. So after 5 hours of presentations, negotiations, famine, and dealing with the kids – We finally signed the papers and he was on his way. Again, we felt ok with the purchase because we had a couple days to cancel and we did get the price down to something we liked.
Of Course the Wife Cancels
I sat through a 5 hour presentation, hunger and headaches for these windows. I hate the ones we have now and was definitely looking forward to replacing them. My wife on the other hand had apparently made a secret unilateral decision that she wanted a minivan and she thus decided to cancel the windows. And it was funny that in all the things that we read, all the fine lines that we went over – We didn’t read the fine print on canceling which could only be done with TELEGRAM or HAND DELIVERING THE LETTER to their Power Windows and Siding HQ in PA. I mean, who the hell even knows how to send a telegram?
If you haven’t been able to tell already, this was par for the course with Power Windows and Siding… making it VERY difficult for them NOT to close the deal. Undeterred however the wife discovered you could also send a letter with delivery confirmation or something and so we did. It was at this point that they said that we had to have a followup meeting (you guessed it) IN OUR HOUSE to fill out some “internal” paperwork to really terminate the transaction! And my wife is telling me this as if that’s just the way it was! I on the other hand said, “Enough is Enough!”
I called them up regarding this appointment and it was clear to me that they were on full scramble mode trying to keep this appointment to make one final stab at us. I was transferred from one CSR to the next until I finally spoke to someone who seemed able to end the insanity. She tried to give me some line about “Since this is such a big order, we need you to file some internal paperwork with us…” but I just had to cut her off, “LOOK, your internal paperwork doesn’t have anything to do with us and there is NO reason to send someone to our house again. We are done.” to which she quickly said “Thank you” and hung up.
Power Windows and Siding Conclusion
When I researching this company and seeing other people’s reviews and complaints, almost everyone complained about the process that I went through. And while they are definitely pushy as hell, I don’t think I’ve seen or heard any complaints from those who actually got their windows. Honestly, I wish I had been one of them.